Please click on the categories below to find answers to some common questions.
Can't find the answer you need? Just get in touch via: email@example.com
Communicable Disease Health & Safety Practices
What steps are you taking to prevent the spread of Covid19?
We are followed guidance from the government and WorkSafeBC to inform our Covid-19 procedures, and ensure a safe working environment for all. Our instructors will guide you through our safety procedures when you arrive for your class or lesson, please comply with their instructions. All our staff and instructors are double vaccinated. As of September 13, all students must present your Vaccination Passport at time of booking.
Will I have to wear a mask?
All students and visitors to the Co-op must wear a mask when entering the studio. If you forget your mask, the Co-op can give you one for a donation of $2.
What if I’ve booked a class/lesson but I think I have symptoms?
If you are symptomatic, you must stay at home and seek medical advice from your local health service. We are happy to reschedule your booking for another time.
Students will be asked to leave the studio immediately if the instructor thinks they are showing signs of illness.
How will I be able to work safely in such a hands-on environment?
Students will be given separate tools to work with; in glassblowing classes, students will be given the option to use a hand pump rather than directly blow into the pipe.
Classes & Lessons
How do I register for a class?
Do you teach private lessons?
Can I buy a class as a gift for someone else?
Yes, you can. Gift Certificates can be issued in the full amount of a class and they can use that to pay when they register - just email us to arrange this. If you want to buy Gift Certificates in multiples of $50, $100 or $200, please follow this link.
Do I have to be a member to register for a class?
No! Classes and lessons are open to all, age 16+, and most of our classes cater to beginners with no previous experience.
What is your refund policy?
For classes with visiting instructors:
- If you cancel 30 days or more before the first class: Full refund less $25.00 administration fee.
- If you cancel 8-29 days before the first class: 50% refund less $25.00 administration fee.
- If you cancel 7 days or less before the first class: No refund.
- Missed classes will not be refunded under any circumstances.
For all other classes:
- If you cancel 14 days or more before the first class: Full refund less $25.00 administration fee.
- If you cancel 8-13 days before the first class: 50% refund less $25.00 administration fee.
- If you cancel 7 days or less before the first class: No refund.
- Missed classes will not be refunded under any circumstances.
Refund Policy: If We Cancel
We reserve the right to cancel any class, course or workshop or replace any instructor. We may cancel a course if it doesn’t meet minimum enrollment within 7 days before the first class. If we cancel a course we will contact you to discuss placement in alternate courses, or a refund.
Please see our Terms & Conditions page for full details.
Can I switch classes once I have signed up?
- If you register for a class, course or workshop and then want to move to the same class, course or workshop offered on different dates, this may be possible if there is space on the alternate dates.
- If you reschedule 14 days or more before the first class: $25.00 administration fee.
- If you reschedule 8-13 days before the first class: $25.00 administration fee + 25% of course fee.
- If you reschedule 7 days or less before the first class: $25.00 administration fee + 50% of course fee.
- You may only reschedule once per class, course or workshop. After that you have to cancel (see policy above).
In the event of unreasonable conduct, Terminal City Glass Co-op reserves the unconditional right to terminate a student’s enrollment in a course, class or private lesson.
What do I need to do to prepare for my class?
Please see our Student Information page. For most classes at TCGC, you won’t need anything except proper clothing and footwear. We supply all materials.
When can I pick up my work?
Most work made in classes and lessons can be picked up within a few days to a week from your class. Just email us at info@terminalcity glass.com to arrange your collection. We don't have set office hours, but generally Tuesday and Thursdays between 11am-4pm is a good time to come by - please always give us a heads up before you come by.
How can I practice what I have learned?
Newbie Nights are a great way for students to practice their skills. See the Newbie Night section below for more information.
How do I become a member of TCGC?
Membership in Terminal City Glass Co-op is open to anyone (age 18+) who wishes to apply. Membership is required to use the facilities at TCGC, unless you are enrolled in a course or attending Newbie Night.
To apply, submit your Membership Application, and pay your non-refundable application fee of $50.00 + GST.
The Board of Directors and Management review all Membership applications. Due to the fact that we are a volunteer-driven organization, this process can take up to 6 weeks.
You may be required to complete a Trial period of up to 90 days before approval of membership.
Full details on applying to become a member of the Co-op can be found here.
How much does it cost to become a member?
- There is a $50.00 + GST non-refundable Application Fee due before we process your application.
- Each member must purchase $200.00 in membership shares (4 shares at $50.00 each) These shares are refundable if you choose to leave the Co-op. Payment of shares is due upon acceptance into the Co-op.
- There is an Annual Fee of $90.00 +GST for each member. This fee is prorated when a member applies, and is due upon acceptance into the Co-op. These fees are non-refundable, and billed annually.
What is the benefit of becoming a member?
- You must be a member to rent studio time at TCGC; non-members may only attend classes, lessons, or Newbie Nights.
- Because our organization is a co-operative, the members are owners. Each member is entitled to one vote at our general meetings, including electing a Board of Directors.
- Members are given key access to the studio, and eligible members are able to use the facilities at their leisure.
- Members enjoy special events and community opportunities that are not available to the public.
Facilities & Access
How do I get to Terminal City Glass Co-op?
We are located at 1191 Parker Street, Vancouver, B.C. We are easily accessible by car, bicycle or the #22 Bus route.
Do you have parking?
We have bicycle and vehicle parking available at TCGC. You can park anywhere around the building where it says “Authorized Parking”. Please do not park in the MODO parking spot, you will be towed.
How do I get in?
If you are coming for a class or event please ring the doorbell. If you are stopping by, please do not disturb the artists working in the studio; they are renting studio time, and will not be able to answer questions. Contact us first via firstname.lastname@example.org if you would like to visit the studio.
Do you have a kitchen?
Yes, we have a small kitchen with a refrigerator and microwave. You are free to use it during classes or rental time.
Members Payment Plan
Why is the co-op getting rid of the payment plans?
These plans were created to encourage regular use of the studio and a consistent income in TCGC’s formative years. As we have grown, less than a third of our members are currently on a payment plan. To reduce staff time, reduce complexity
for members, and continue to provide our best rates to the membership, we are proposing that the tiered structure is eliminated to provide the best rate for all members. We are further simplifying rates to be more inclusive (eg no separate
charges for garage, rangers, or different torches on the flame table).
What about the payment plan with the lowest rates?
Due to inflation, the costs of running the studio continue to go up. We last raised the rates in 2019 and we would have had to raise the rates this coming year (but have Been able to sustain our funding due to government COVID assistance). If you sign up for pre-authorized debit the cost of rental will not be much more than the lowest cost plan, and that rate will be available to everyone.
What is Pre Authorized Debit (PAD)?
Pre-authorized debits (PADs) are a convenient way to pay bills and make payments automatically. Instead of needing to send an e-transfer or cheque, you give TCGC permission to debit your bank account when the payment is due. What is my responsibility if I sign up for Pre Authorized Debit (PAD)? Once you have signed up for PAD, you will still receive an invoice each month with a statement that this will be paid by debit. It is your responsibility to let us know ASAP if your email or banking info needs to be changed. It is also your responsibility to review each invoice to ensure that it is correct. Please send all changes, comments, and questions to the accounting email. If you notice a mistake to an invoice after the debit has been processed, the correction will be made to your next PAD.
Can I pay by credit card?
No. Due to the transactional costs associated with accepting credit cards, we have kept our member rental prices lower by accepting payments only by Pre-Authorized Debit, E-transfer, or cheque.
Can I pay by cash?
No. TCGC no longer keeps cash on location and will not be able to accept cash payments.
Can I pre-pay for my rental?
Yes, you can make pre-payments on your account, but you will not receive the PAD discount. You will still be invoiced each month and the email with your invoice will specify if you have credit or an amount owing on your account. Any amounts outstanding after 2 months will have interest charges added to the next invoice. It is your responsibility to ensure your account is kept up to date.
Can I pay by e-transfer or cheque?
Yes. If you do not sign up for Pre-Authorized Debit, you will still be invoiced and be required to make payment by e-transfer or cheque. You will be invoiced monthly and any amounts outstanding after 2 months will have interest charges added to the next invoice. It is your responsibility to ensure your account is kept up to date. Once your outstanding balance is over $200 for more than 60 days, your facility privileges will be suspended until you can bring your account up to date.
What if I get my invoice but realize that I don’t have enough the fund to pay my invoice by PAD date?
Email email@example.com ASAP to let them know. If we receive the request prior to the bank cut-off (3 business days in advance), then we can cancel the debit. However, if we are not notified in time and the debit goes through, your account may go into overdraft or the payment will be rejected. If the payment is rejected, there is an NSF charge on our end and there also be a charge on your end as well (if you do not have overdraft protection on your end).
If the payment is declined, then the invoice will be re-sent to you (with the PAD discount removed and an additional $25 charge to cover the NSF charge).
What is Newbie Night?
Newbie Night is our supervised open studio practice night, open to anyone who has the required experience, whether you are a member or not!
- Tuesday nights: 6:30-8:30 pm
- You need to book in advance, 4 slots are available
- You must have at least 6 hours of instruction at TCGC or relevant experience. (We may ask you to demonstrate your skill before you use the torch.)
- We supply tools and torch, and glass.
- Friday Nights or by appointment.
- Newbie Night is currently on hold.
- Requisite experience: 36 hours of TCGC class instruction or 16 hours of private lessons.
- You should find your own partner for Newbie Nights.
What do I need to bring to Newbie Night?
For Glassblowing, you don’t need to bring anything but yourself, and wear the appropriate clothing for the hot shop.
For Flameworking, you can bring your own glass or we will provide you with glass.
How much does Newbie Night cost?
For Glassblowing, the cost per bench is $240.00 + GST, and must be booked and paid in advance. A breakdown of flameworking prices can be found on the Flame Studio Newbie Night page.
Repairs & Custom Work
TCGC is a co-operative facility that artists use independently to make their own work. As an organization, we do not take commissions or repairs, however if you have a custom project in mind you can email firstname.lastname@example.org and we can do our best to refer you. Please include as much information as possible; dimensions, budget, deadline and photos are all very helpful.
If you would like to hire a particular artist, please try to contact them directly. Please refer to our Member Directory for our member's specialties and contact info.
Do you sell glass supplies?
No, we do not sell glass supplies. Materials are included in all of our classes.
Where can I purchase glass supplies?
Take a look at our Glass Suppliers page for a list of useful links.